The innovative caterer was awarded the ‘Event/Stadia/Arena Award’ at the ceremony which celebrates excellence across the foodservice and catering industry.
The award was presented to Annie Monnox, Catering General Manager of the Genting Arena, in recognition of the team’s achievements.
As the driving force behind the venue’s catering success, Annie has proved to be an inspiration to her team. Since joining Amadeus, part of the NEC Group, in 2012 Annie has transformed the team at the Arena into a more dynamic operation, boosting morale and improving performance. Under her leadership they continue to consistently deliver strong retail sales and fine dining excellence in a challenging environment where visitor numbers and customer profiles differ at each event.
Among other successes, the catering team delivered record-breaking results at Noel Gallagher’s High Flying Birds concert in April last year with revenue exceeding £159K. More recently, the team saw F&B sales soar at Black Sabbath’s final ever concert at the Genting Arena, with revenue exceeding £255K across two dates.
Annie said: “This award is testament to the hard work of the team behind the scenes who are striving to make the customer experience at the Genting Arena the best it can be.
“But we cannot rest on our laurels – we need to constantly grow and adapt. We are looking at further investment over the coming year, particularly in our hospitality areas and we will be looking to improve the customer experience through even quicker speed of service and the quality of our food. We are only as good as our last event and recently our events have been outstanding so we have a lot to live up to.” Kevin Watson, Managing Director at Amadeus, said: “Winning this prestigious award further cements Amadeus’ reputation as a leader in the catering sector. Our hand-picked team are key to our success as one the UK’s leading caterers and Annie very much leads from the front with passion, drive and with extensive knowledge of the industry.
“Under Annie’s direction the team have consistently exceeded their targets, a trend which is only set to continue with a number of new technology advancements and improvements in customer service planned for next year.”
With 40-years of experience in the live events industry, and as the catering arm for the NEC Group, Amadeus has collected an impressive array of prestigious awards, with over 650 awards under its belt to date.